Frequently asked questions
FAQ
What is the processing time for orders?
What is the processing time for orders?
Orders are typically processed within 1-2 business days. If you place an order over the weekend or on a holiday, it will be processed on the next business day.
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Delivery times for standard shipping typically take 5-12 business days, depending on your location. You will receive a tracking number once your order has shipped, so you can track your delivery status.
Can I return my order if I’m not satisfied?
Can I return my order if I’m not satisfied?
Yes! We offer a 30-day return policy. Items must be unused, in original condition, and returned with the original packaging. You can initiate a return by contacting our customer service team.
Do you offer exchanges?
Do you offer exchanges?
We currently do not offer direct exchanges. However, you can return your product within 30 days and place a new order for the correct size or item.
How can I contact customer service?
How can I contact customer service?
For any questions or concerns, you can contact our customer service team via email at liezel.rosalita@gmail.com. We are happy to assist you!