Frequently asked questions

FAQ

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What is the processing time for orders?

Orders are typically processed within 1-2 business days. If you place an order over the weekend or on a holiday, it will be processed on the next business day.

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How long will it take for my order to arrive?

Delivery times for standard shipping typically take 5-12 business days, depending on your location. You will receive a tracking number once your order has shipped, so you can track your delivery status.

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Can I return my order if I’m not satisfied?

Yes! We offer a 30-day return policy. Items must be unused, in original condition, and returned with the original packaging. You can initiate a return by contacting our customer service team.

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Do you offer exchanges?

We currently do not offer direct exchanges. However, you can return your product within 30 days and place a new order for the correct size or item.

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How can I contact customer service?

For any questions or concerns, you can contact our customer service team via email at liezel.rosalita@gmail.com. We are happy to assist you!